IDEXX Telemedicine Consultants

Relax, you’re among peers

Meet the people behind your expert evaluations. For complex and routine patient cases, we’re here to make the entire experience easy and professionally rewarding.

Radiology Services

Cardiology and Specialty Services

Dental            

Exotic Services

Insights for all your patients

Our board-certified radiology consultants offer expert insight to help you improve patient health and maximize your investment in digital technology.

Looking for digital imaging equipment?

Companion Animal Consults

• Radiographs Only—A radiologist provides a detailed written interpretation of radiographs in conjunction with patient medical history.
• Sonograms Only—A radiologist provides a detailed written interpretation of abdominal ultrasound in conjunction with patient medical history.
• Radiographs and Sonograms—A radiologist provides a detailed written interpretation of radiographs and sonograms in conjunction with patient medical history.

Routine: Within 4 hours  

STAT: Within 1 hour

Advanced Imaging Consults

A radiologist provides a detailed written interpretation of MRI or CT in conjunction with patient medical history. 

Routine MRI or CT: Within 24 hours 

STAT MRI or CT: Within 4 hours

Equine Consults

Routine Radiology Consult
A radiologist provides a detailed written interpretation of radiographs in conjunction with patient medical history. Prepurchase exams are also available.

Routine: Within 24 hours

Exotic Consults

This service is designed for rabbits, rodents, reptiles and avian species. A radiologist provides a detailed written interpretation of radiographs and/or sonogram in conjunction with patient medical history.

Routine: Within 24 hours

AAHA Certifications

As an additional service, IDEXX consultants can evaluate your radiographic and sonographic images to determine whether they comply with American Animal Hospital Association (AAHA) quality guidelines. Radiographs and sonograms may be submitted for evaluation. A separate fee is assessed for each study. 

AAHA Evaluation: Within 24 hours

Fast answers for matters of the heart

From preoperative assessments to in-depth cardiology evaluations, we’re ready with fast answers that are easy for you to put into action.

See ECG telemedicine equipment

Companion Animal ECGs

ECG Screens

• Pre-op—Brief assessment of the patient’s cardiac risk of sedation or anesthesia
• Geriatric—Brief assessment of the senior patient’s ECG
• Heartworm—Brief assessment of the ECG related to risk of heartworm treatment
• Pretherapy—Brief assessment of the ECG related to administration of cardiotoxic therapies

ECG Screens: Within 20 minutes

ECG Consults

A detailed written assessment of the patient’s ECG in conjunction with patient medical history. The report provides diagnostic and therapeutic recommendations.

Routine ECG: Within 24 hours 

STAT ECG: Telephone callback within 1 hour  

Critical (Super STAT) ECG: Telephone callback within minutes

Equine/Large Animal ECGs

This service is designed for equine, bovine and llama ECGs. Indications for this service include suspected arrhythmia and insurance and prepurchase exams. Your report typically provides detailed rate and rhythm diagnosis, identification of potential problems, and diagnostic and therapeutic recommendations (subject to specialist availability).

Routine ECG: Within 24 hours 

STAT ECG: Telephone callback within 1 hour  

Full Consults (ECG/Echocardiogram/Radiographs)

A specialist provides a detailed written assessment of the patient’s ECG, echocardiogram and/or radiograph, in conjunction with patient medical history. The report provides diagnostic and therapeutic recommendations. 

Routine Full Consult: Within 24 hours, Monday–Friday

Expert second opinions

For those cases where you’ve wanted to get the second opinion or treatment recommendation of a respected peer, now you can.

Internist Consults

• Routine Consults—An internist provides a detailed written interpretation of sonogram, ECG and/or radiographs in conjunction with patient medical history, lab work and previous reports
• Treatment Recommendations Only—An internist provides a detailed written treatment plan when a definitive diagnosis by a radiologist, cardiologist or pathologist is already included. 

Within 24 hours, Monday–Friday

Dental Consults

A dentist provides a detailed written interpretation of dental radiographs and/or pictures in conjunction with patient medical history. 

Within 24 hours, Monday–Friday

Submit your request using the appropriate method below

Before submitting a case for the first time, please contact IDEXX Telemedicine Consultants at 1-800-726-1212 and one of our account managers will assist you with registration.

Submitting ECGs

Please do not submit ECGs by email.

• Telephone by ECG teletransmitter

  Please have your IDEXX Telemedicine Consultants account number ready.

  1. Call 1-800-347-8300 to speak with a trained ECG teletransmitter technician.
  2. Transmit the ECG through the telephone when ready.

  See your transmitter user manual for detailed ECG transmission instructions. An ECG technician can also walk you through the case submission process. To purchase an IDEXX ECG teletransmitter, call 1-800-726-1212.

• Fax

  Mount all or as many leads as possible of the ECG. The mounted leads should be at least 8.5 inches long. Label the leads and include the paper speed that was used to record them.

  1. Complete the IDEXX Telemedicine Consultants case history form (PDF).
  2. If this is a critical (Super STAT) ECG, call IDEXX at 1-800-726-1212, option 0, and alert us that the case is being faxed.
  3. Fax the case history form and ECG tracing to 1-888-357-0321.
• Online
  1. Log into your account at vetconnect.ca.
  2. Click the Telemedicine Services tab and click Start an ECG-Only Case.

Submitting Radiology/Full Consult Cardiology Cases

• DICOM® Send
  1. DICOM Send the select images from preferred modality (x-ray machine, PACS, ultrasound, MRI, or CT).
  2. Log into your account at vetmedstat.com. The case will appear on the home page under Attention: Cases for You to Complete. There is NO need to enter in a new case.
  3. Click the Finish button.
  4. Update pet information (as needed).
  5. Answer questions related to the type of services requested and patient condition or click Next and skip to the Notes page to type in the history. Click Next.
  6. Verify all images have been sent. (It may take several minutes for them to appear—refresh the page to view progress.)
  7. Submit your case.
• Online
  1. Log into your account at vetmedstat.com.
  2. From the Home page, click Start a New Case and enter new patient information, or Look for Existing Patient, then click Next.
  3. Answer questions related to type of services requested and patient condition or click Next and skip to Notes page to type in history. Click Next.
  4. Click the File or Folder button to locate your images.
  5. Click Upload to attach your images to the case.
  6. Submit your case.
• Courier, Mail or Purolator (for radiographs only)

  IMPORTANT: Turnaround times cannot be guaranteed for hard-copy submissions.

  1. Complete the IDEXX Telemedicine Consultants case history form (PDF).
  2. Include radiographs with the form.
  3. Send the form and radiographs with your IDEXX courier or mail or Purolator them in an envelope to your nearest IDEXX Reference Laboratory.