Advanced Lab Protocols With a portfolio of specialized tests, IDEXX Reference Laboratories delivers more when it comes to caring for your patients.
“We use IDEXX Laboratories Advanced Lab Protocols as a minimum database in the evaluation of some of our patients. These protocols allow our patients to benefit from more targeted therapies, and pet owners are most appreciative of our rapid diagnoses. IDEXX Points can be applied toward the purchase of any IDEXX product or service. Imagine a program where the pet benefits, the hospital benefits and the owner benefits—this is it!” Jonathan Bloom, DVM |
Earn IDEXX Points every time you run these protocols:
| Qualifying Protocols | Recommended Use | Points Earned |
| Cardiopet® proBNP Test (Canine/Feline) | Receive more information for dogs with murmurs and clinical signs, and uncover hidden heart disease in cats | 3 points |
| Spec cPL® Test or Spec fPL® Test | Quickly confirm or rule out canine pancreatitis, and make diagnostic and treatment recommendations for cats with nonspecific presenting signs | 3 points |
| Lab 4Dx® Test | Wellness screening—screen for four vector-borne diseases with one blood sample | 3 points |
| Lyme Quant C6® Test | Diagnose, quantify, manage and monitor Lyme-infected dogs | 3 points |
| Tick/Vector RealPCR™ Panels* | For sick-animal testing, the combination of serological and PCR methodologies offers convenient, affordable comprehensive testing | 3 points |
| Diarrhea RealPCR™ Panels (Canine/Feline)* | Quickly identify infectious causes of an all-too-common problem | 3 points |
| Upper Respiratory Disease (URD) RealPCR™ Panel—Feline* | Test for the causative agents of feline upper respiratory disease (now includes new H1N1 Influenza Virus RealPCR™ Test) | 3 points |
| Respiratory Disease (CRD) RealPCR™ Panel—Canine* | Identify the causative agents of canine respiratory disease from a single panel (now includes new H1N1 Influenza Virus RealPCR™ Test) | 3 points |
| Feline Hemotropic Mycoplasma (FHM) RealPCR™ Test* | Eliminate the challenges in diagnosing feline anemia | 3 points |
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Contact your IDEXX representative at 1-800-355-2896 to learn more, and use the calculator to explore your IDEXX Points-earning potential.
Your earnings for the period
Congratulations! You’re earning IDEXX Points because you've purchased $2,000 or more on IDEXX Reference Laboratories services. You will earn 3 points for every qualifying Advanced Lab Protocol you run.
Congratulations! You earned IDEXX Points because you purchased $2,000 or more on IDEXX Reference Laboratories services and you ran qualifying Advanced Lab Protocols.
Purchase $2,000 of IDEXX Reference Laboratories services to be eligible for IDEXX Points. See Qualification Requirements.
You are away from earning IDEXX Points. Use the calculator to explore your IDEXX Points-earning potential.
Purchases of $2,000 in IDEXX Reference Laboratories services are needed to be eligible for IDEXX Points. Use the calculator to explore your earnings potential.
| Qualifying Protocols | Protocols Run | Points per Protocol | Total Points |
|---|
IDEXX Points deposits are made quarterly.
Service is currently unavailable
Explore your IDEXX Points-earning potential
Purchase $2,000 of IDEXX Reference Laboratories services to be eligible for IDEXX Points on qualifying Advanced Lab Protocols.
Note: IDEXX Points earned for a period are calculated in the middle of the following month. As a result, all IDEXX Points earned for a period may not be reflected in your IDEXX Points balance at this time.
IDEXX Points deposits are made quarterly.
Advanced Lab Protocols Questions and Answers
- What is the Advanced Lab Protocols program?
The Advanced Lab Protocols program is designed to continuously thank you for doing business with us and to make it easier to grow your practice. By running Advanced Lab Protocols, you’ll earn valuable IDEXX Points. Each IDEXX Point is worth one dollar toward the purchase of any IDEXX product or service, and the points add up fast! IDEXX Points can be saved and applied toward larger purchases, such as diagnostic instruments, digital imaging systems and practice information management systems. IDEXX Points can also be applied to your IDEXX Reference Laboratories invoice. Benefits include:
- 1 IDEXX Point = $1 redeemable toward the purchase of any IDEXX product or service.
- Easy IDEXX Points redemption—just call 1-800-248-2483.
- How do we earn IDEXX Points through Advanced Lab Protocols?
You will earn IDEXX Points on the protocols that you run during any quarter in which your practice spends the minimum of $2,000 on IDEXX Reference Laboratories services. Laboratory invoices paid using IDEXX Points are not counted toward quarterly purchase minimums.
- How do we sign up for Advanced Lab Protocols?
All eligible IDEXX customers can earn IDEXX Points through Advanced Lab Protocols as long as the minimum purchase requirement is met. For eligibility requirements, please consult the IDEXX Points Terms and Conditions.
- Which protocols qualify for IDEXX Points through Advanced Lab Protocols?
Call your IDEXX representative at 1-800-355-2896 to learn more about qualifying protocols.
- How do we determine how many IDEXX Points we will earn through Advanced Lab Protocols this quarter?
Give us a call! Your IDEXX representative will be happy to provide you with this information. You can also log in to your password-secured account at idexx.ca/points.
- Will we earn IDEXX Points if only one or two protocols are run?
You will earn IDEXX Points on the Advanced Lab Protocols that you run during any quarter in which your total IDEXX Reference Laboratories purchases amount to at least $2,000.
- We own multiple practices. Can we combine our purchase volume in Advanced Lab Protocols?
Yes, you can combine your purchases to earn IDEXX Points by linking all of your affiliated practices to the same IDEXX Points account. For more information, please consult the IDEXX Points Terms and Conditions.
- Do we have to reach the quarterly minimum before we start getting credit for the qualifying protocols we are running?
No, exceeding the quarterly minimum allows you to earn IDEXX Points on all qualifying protocols back to the start of the quarter.
- When will our IDEXX Points be deposited?
IDEXX Points will be deposited quarterly within the month following the quarter that you are active in the Advanced Lab Protocols program. For example, points earned for qualifying protocols run between January and March will be paid during April.
IDEXX Points Terms and Conditions
- What are the IDEXX Points Terms and Conditions?
IDEXX Points-earning programs run on varying schedules. IDEXX will deposit points (based on your qualified activities) to your IDEXX Points account at the end of each program’s point-earning period. IDEXX will provide quarterly statements to you that summarize your purchases, redemptions and IDEXX Points balance for any quarter in which your IDEXX Points account is active.
IDEXX Points expire annually on November 30, two years after the points were earned. For example, points earned on February 20, 2009, will expire on November 30, 2011. (However, IDEXX Points earned in December will expire one year and 11 months after they were earned.) Points will be redeemed or expired in the order they were earned. If your practice has not made IDEXX purchases in a 12-month period, all points will expire and the IDEXX Points account will be closed.
IDEXX Points will be calculated after discounts from other programs sponsored by IDEXX or its distributors have been applied. You will not be able to earn or use points if you are delinquent with any IDEXX affiliate, and IDEXX reserves the right to apply your points toward a delinquency. In order to earn IDEXX Points through the Real-Time Care Protocols program, you must leave your IDEXX VetLab® Station and IDEXX SmartService™ Solutions on and connected at all times. To activate IDEXX SmartService Solutions, please call 1-800-695-2877, option 4. IDEXX is not responsible for paying on Real-Time Care Protocols activity that takes place while your IDEXX VetLab Station or IDEXX SmartService Solutions is turned off or not connected properly.
All test results associated with a protocol must appear in a patient’s results report to receive IDEXX Points. Currently, chemistry profiles and Urine P:C Ratio cannot be run simultaneously on the Catalyst Dx® Chemistry Analyzer. You will need to run the chemistry profile first and then add the Urine P:C Ratio to the patient’s existing lab run for the chemistry profile using the Add Test feature on your IDEXX VetLab® Station. Also, you must use this feature to manually enter SNAP® test results that were not obtained using the SNAPshot Dx® Analyzer or SNAP® Reader. For more information on the Add Test feature, see the Real-Time Care Protocols FAQs tab.
You must purchase qualifying products and services from IDEXX or an authorized IDEXX distributor.
IDEXX will track your activities by shipping address. If you own multiple practices, you must provide all practice addresses to IDEXX at the time of enrollment to receive credit for those locations. If practices are linked in this manner, they will have one group account and any practice in the group can redeem the group’s earned IDEXX Points. IDEXX is not responsible for mediating any disputes regarding point ownership or redemptions among related practices. You must provide any change of address to IDEXX at the time of change. Please call IDEXX Customer Support at 1-800-248-2483 in order to link your practices.
IDEXX Points are owned and held by practices and not by individuals. Purchased products and services must be consumed by your practice(s) and may not be sold or otherwise transferred to any other practice except in conjunction with a change in ownership of the practice. If a point balance is being transferred as part of an ownership change, authorized representatives of both the seller and the buyer must notify IDEXX within 30 days of the ownership change.
IDEXX Points are not redeemable for cash.
IDEXX may, from time to time, offer other promotional or discount programs that may not be used in conjunction with this program. This program is only available in the U.S. and Canada. Corporate accounts and distributors may not be eligible to earn IDEXX Points or participate in IDEXX Points-earning programs. IDEXX reserves the right to determine eligibility in any IDEXX Points-earning program. Contact your IDEXX representative for more details on program availability.
Purchases made with IDEXX Points include standard shipping and are subject to any applicable sales tax. Purchases made using IDEXX Points will not be included toward minimum purchase requirements in the Advanced Lab Protocols point-earning structure.
IDEXX reserves the right to modify or end this program or your participation in this program at any time. Continuing participation in IDEXX Points-earning opportunities confirms your acceptance of the current Terms and Conditions posted at idexx.ca/points.