Welcome to the IDEXX Points program

Easy, rewarding and flexible

IDEXX makes it easy to earn valuable points that boost your buying power and invest in your practice. There are multiple ways to earn more points—participate in one or more IDEXX Points programs and maximize your earnings.

 

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New program. More rewards.
IDEXX Points

Log in to access your current balance any time.
 
Contact your IDEXX representative
at 1-800-355-2896

Maximize your earnings by leveraging all of your point-earning opportunities

Choose the point-earning opportunities that work best for your practice. The more you participate, the better your point-earning potential becomes.

SNAP Up The Savings
SNAP® Tests
Save with rebates on select SNAP® tests with qualifying purchases.

Learn more

Advanced Lab Protocols
Reference Laboratories
Earn unlimited points for implementing simple reference laboratory protocols that support advanced patient care.

Learn more | Calculate your earnings

Real-Time Care Protocols
In-house Analyzers
Earn points by capturing specific
in-house testing protocols using the IDEXX VetLab® Station supported by IDEXX SmartService™ Solutions.

Learn more | Calculate your earnings

Cornerstone™ Referral Program
Practice Management
Increase your point-earning potential when you recommend a Cornerstone™ Practice Management System to your peers.

Learn more

Access your IDEXX Points transaction history and statements

Transaction History | View/Download Statements

View program-specific IDEXX Points earnings: 
SNAP Up The Savings | Advanced Lab Protocols | Real-Time Care Protocols

History 

IDEXX Points Summary

as of  

Original Points: 0.00

Pending Withdrawal:(0.00)

0.00

 
 to
 

All Activity | Points Earned | Points Redeemed 

All Activity—January 1, 2011– 
DateTypeDescriptionTransaction AmountBalance
 
Statements 
YearQuarterStatementFile Type

Frequently asked questions about IDEXX Points

You’ll probably find the answer you’re looking for in the list below. If not, please contact your IDEXX representative (1-800-355-2896) or IDEXX Customer Support (1-800-248-2483) for assistance.

General IDEXX Points | Real-Time Care Protocols | Advanced Lab Protocols 
SNAP Up The Savings | Cornerstone Referral Program | IDEXX Points Terms and Conditions

 

IDEXX Points Questions and Answers

  1. What is the IDEXX Points Program?

    The IDEXX Points program is designed to continuously thank you for doing business with us and to make it easier to grow your practice. Through the IDEXX Points Program, you’ll earn valuable IDEXX Points on common testing protocols. Each IDEXX Point is worth one dollar toward the purchase of any IDEXX product or service, and the points add up fast! IDEXX Points can be saved and applied toward larger purchases, such as diagnostic instruments, digital imaging systems and practice information management systems. IDEXX Points may also be applied to your IDEXX Reference Laboratories invoice. Benefits include:

    • 1 IDEXX Point = $1 redeemable toward the purchase of any IDEXX product or service.
    • Easy IDEXX Points redemption—just call 1-800-248-2483.
  2. How do we know how many IDEXX Points we have?

    You can view your IDEXX Points balance and statements through our password-protected account management service at idexx.ca/points. Activating your online account is easy. Just call IDEXX Customer Support at 1-800-248-2483, and we will assist you with activation. Of course, if you ever have questions regarding how many IDEXX Points are in your account, you can call your IDEXX representative at 1-800-355-2896 or call IDEXX Customer Support.

  3. How do we use our IDEXX Points to buy something?

    You can redeem your IDEXX Points on any IDEXX product or service by calling IDEXX Customer Support at 1-800-248-2483. Simply tell us what you want to buy with your IDEXX Points, and we’ll do the rest. Purchases made using IDEXX Points will not be applied toward minimum purchase requirements in the Advanced Lab Protocols point-earning structure.

  4. Do we have to save our IDEXX Points until we can cover the total cost of the item we want to purchase?

    No, you don’t have to save up until your IDEXX Points cover the full cost of an item. You can save your points, or you can apply any portion of your IDEXX Points balance toward the cost of an item, even if you don’t have the full amount.

  5. Do we have to keep track of our IDEXX Points activity?

    We track your points for you. You can check your IDEXX Points balance and access archived quarterly statements at idexx.ca/points. For help activating your online account, please call 1-800-248-2483. You can always call your IDEXX representative at 1-800-355-2896 for up-to-date account information.

  6. Is there any paperwork involved?

    No paperwork is required to earn IDEXX points or to spend them on any IDEXX products or services. Just call 1-800-248-2483 and let us know what you want to do. We’ll take care of the rest.

  7. Is there a membership fee?

    No, there are no fees associated with IDEXX Points.

  8. What is an IDEXX Point worth?

    Each IDEXX Point is worth one dollar redeemable toward the purchase of any IDEXX product or service.

  9. How often are IDEXX Points deposited in our account?

    IDEXX Points are usually deposited during the month following the end of the program or rebate period in which they were earned.

  10. What is the maximum number of IDEXX Points we can receive?

    IDEXX Points earned through Real-Time Care Protocols are capped at 1,000 points per protocol, per month. Unless otherwise noted, there is no limit to the amount of points you can earn through all other IDEXX Points-earning opportunities.

  11. Do our IDEXX Points ever expire?

    Yes, IDEXX Points expire annually on November 30, two years after the points were earned. For example, points earned on February 20, 2009, will expire on November 30, 2011. (Points earned in any December will expire one year and 11 months after they were earned.) Points will be redeemed or expired in the order they were earned. If your practice has not made IDEXX purchases in a 12-month period, all points will expire and the IDEXX Points account will be closed.

  12. Who can answer questions about our account or statement?

    Your IDEXX representative (1-800-355-2896) and IDEXX Customer Support (1-800-248-2483) are available to assist you with any questions or concerns you may have.

  13. Can we share an IDEXX Points account with another practice?

    Yes, multiple practices can pool points and share one IDEXX Points account. For more information, please consult the IDEXX Points Terms and Conditions.

Real-Time Care Protocols Questions and Answers 

  1. What is the Real-Time Care Protocols program?

    The Real-Time Care Protocols program is designed to continuously thank you for doing business with us and to make it easier to grow your practice. By running Real-Time Care Protocols, you’ll earn valuable IDEXX Points on your everyday purchases. Each IDEXX point is worth one dollar toward the purchase of any IDEXX product or service, and the points add up fast! IDEXX Points can be saved and applied toward larger purchases, such as diagnostic instruments, digital imaging systems and practice information management systems. IDEXX Points may also be applied to your IDEXX Reference Laboratories invoice. Benefits include:

    • 1 IDEXX Point = $1 redeemable toward the purchase of any IDEXX product or service.
    • Easy IDEXX Points redemption—just call 1-800-248-2483.
  2. What analyzers are needed to run qualifying Real-Time Care Protocols?
    Chemistry
    • A minimum of six chemistry slides
    • Run on the Catalyst Dx® Chemistry Analyzer
    CBC
    • A complete blood count
    • Run on the LaserCyte® Hematology Analyzer or the ProCyte Dx® Hematology Analyzer
    Electrolytes
    • A Lyte 4 Clip
    • Run on the Catalyst Dx Analyzer or Na+, K and CL- run on the VetStat Electrolyte and Blood Gas Analyzer
    SNAP® Total T4 Test or SNAP® T4 Test
    • A SNAP Total T4 Test run on the SNAPshot Dx® Analyzer or a SNAP T4 Test run on the SNAP® Reader
    SNAP® cPL™ Test
    • A SNAP cPL Test run on the SNAPshot Dx Analyzer or manually entered into the IDEXX VetLab® Station.
    SNAP® Heartworm RT Test or SNAP® 3Dx® Test or SNAP® 4Dx® Test
    • A SNAP Heartworm RT Test, SNAP 3Dx Test or SNAP 4Dx Test manually entered into IDEXX VetLab Station; or a SNAP Heartworm RT Test or a SNAP 4Dx Test run on the SNAPshot Dx Analyzer.
    Catalyst Dx® chemistry, Urine P:C Ratio
    • A minimum of six chemistry slides
    • Run on the Catalyst Dx® Chemistry Analyzer
    • A Urine P:C Ratio (2 slides) run on the Catalyst Dx Chemistry Analyzer
    • Note: In order to receive credit for your Urine P:C Ratio protocol, you will need to run the chemistry profile first and then add the Urine P:C Ratio to the patient’s existing lab run for the chemistry profile.
    A SNAP® Feline Triple® Test
    • A SNAP Feline Triple Test run on the SNAPShot Dx Analyzer or manually entered into the IDEXX VetLab Station
  3. How do we earn IDEXX Points through Real-Time Care Protocols?

    IDEXX SmartService™ Solutions and your IDEXX VetLab® Station must be on and connected at all times in order to earn points through Real-Time Care Protocols. Once you’re up and running, you can earn IDEXX Points by running one or more qualifying protocols at your practice. Please note: Clinics should continue to follow the standard weekly restart recommendation.

    • Equipment is required to be connected and on at all times in order for IDEXX to pull protocol information and calculate points earnings
    • Customer databases are pulled via SmartService every Saturday and Wednesday

    Note: Once SmartService is back online all historical data can be accessed – even on protocols that were run when SmartService was down.

  4. What comprises a Real-Time Care Protocols and what Real-Time Care Protocols qualify for IDEXX Points?

    Each protocol consists of a qualifying group of tests that must be run at the same time on the same patient, and the results of these tests must appear on one IDEXX VetLab® patient report.

    • In order for all results to appear on one integrated patient report, the Add Test feature on the IDEXX VetLab Station must be used when additional tests are run.
    Run these protocols*Earn IDEXX Points
    1 point = $1
    Chemistry, CBC, SNAP® Total T4 Test or SNAP® T4 TestSick or wellness screening for any patient and senior patients undergoing anesthesia10 points
    Chemistry, CBC, SNAP® cPL™ TestVomiting dog workups; average veterinarian sees seven vomiting dogs per week ‡10 points
    Chemistry, SNAP® 4Dx® Test or SNAP® Heartworm RT TestWellness screenings; use one blood sample for an overall health check that includes a screen for vector-borne diseases4 points
    Catalyst Dx® chemistry, SNAP® Feline Triple® TestScreen at-risk cats with oral disease prior to anesthetic events. Cats with oral disease are twice as likely to test positive for feline retrovirus ‡5 points
    Catalyst Dx® chemistry, Urine P:C RatioScreen, monitor and evaluate renal disease before irreversible damage occurs5 points
  5. Will we earn IDEXX Points if only one or two protocols are run?

    There are no minimum thresholds to be met with Real-Time Care Protocols, so you will receive IDEXX Points even if you run only one of them.

  6. What is the maximum amount of IDEXX Points we can receive through Real-Time Care Protocols?

    IDEXX Points earned through Real-Time Care Protocols are capped at 1,000 points per protocol, per month.

  7. What happens if we do not have IDEXX VetLab Station and IDEXX SmartService Solutions turned on and connected?

    IDEXX SmartService Solutions and your IDEXX VetLab Station must be on at all times in order to earn points through Real-Time Care Protocols. It is the sole responsibility of your practice to ensure that IDEXX SmartService Solutions is connected in order to earn points. IDEXX is not liable for awarding IDEXX Points for any activity that takes place while your IDEXX VetLab Station or IDEXX SmartService Solutions is turned off or not connected properly.

  8. Will the qualifying protocols change?

    IDEXX has the right to change or modify protocols at any time.

  9. Can we earn IDEXX Points for running multiple protocols at once?

    You will earn IDEXX Points for running one protocol at a time. For example, you will receive 10 points for running a chemistry profile, complete blood count (CBC) and a SNAPspan class="guidemarks">® T4 Test. You will not receive an additional 10 points for adding a SNAP® cPL™ Test to the same protocol.

  10. When will our IDEXX Points be deposited?

    Points will be deposited monthly for the previous month’s activity. For example, points earned on Real-Time Care Protocols run during February will be paid in March.

  11. How do we enroll in Real-Time Care Protocols?

    Call 1-800-355-2896 and your IDEXX representative will assist you with enrollment.

 Advanced Lab Protocols Questions and Answers

  1. What is the Advanced Lab Protocols program?

    The Advanced Lab Protocols program is designed to continuously thank you for doing business with us and to make it easier to grow your practice. By running Advanced Lab Protocols, you’ll earn valuable IDEXX Points. Each IDEXX Point is worth one dollar toward the purchase of any IDEXX product or service, and the points add up fast! IDEXX Points can be saved and applied toward larger purchases, such as diagnostic instruments, digital imaging systems and practice information management systems. IDEXX Points can also be applied to your IDEXX Reference Laboratories invoice. Benefits include:

    • 1 IDEXX Point = $1 redeemable toward the purchase of any IDEXX product or service.
    • Easy IDEXX Points redemption—just call 1-800-248-2483.
  2. How do we earn IDEXX Points through Advanced Lab Protocols?

    You will earn IDEXX Points on the protocols that you run during any quarter in which your practice spends the minimum of $2,000 on IDEXX Reference Laboratories services. Laboratory invoices paid using IDEXX Points are not counted toward quarterly purchase minimums.

  3. How do we sign up for Advanced Lab Protocols?

    All eligible IDEXX customers can earn IDEXX Points through Advanced Lab Protocols as long as the minimum purchase requirement is met. For eligibility requirements, please consult the IDEXX Points Terms and Conditions.

  4. Which protocols qualify for IDEXX Points through Advanced Lab Protocols?

    Call your IDEXX representative at 1-800-355-2896 to learn more about qualifying protocols.

  5. How do we determine how many IDEXX Points we will earn through Advanced Lab Protocols this quarter?

    Give us a call! Your IDEXX representative will be happy to provide you with this information. You can also log in to your password-secured account at idexx.ca/points.

  6. Will we earn IDEXX Points if only one or two protocols are run?

    You will earn IDEXX Points on the Advanced Lab Protocols that you run during any quarter in which your total IDEXX Reference Laboratories purchases amount to at least $2,000.

  7. We own multiple practices. Can we combine our purchase volume in Advanced Lab Protocols?

    Yes, you can combine your purchases to earn IDEXX Points by linking all of your affiliated practices to the same IDEXX Points account. For more information, please consult the IDEXX Points Terms and Conditions.

  8. Do we have to reach the quarterly minimum before we start getting credit for the qualifying protocols we are running?

    No, exceeding the quarterly minimum allows you to earn IDEXX Points on all qualifying protocols back to the start of the quarter.

  9. When will our IDEXX Points be deposited?

    IDEXX Points will be deposited quarterly within the month following the quarter that you are active in the Advanced Lab Protocols program. For example, points earned for qualifying protocols run between January and March will be paid during April.

SNAP Up The Savings Club Questions and Answers 

  1. What is the SNAP Up The Savings Club?

    The SNAP Up The Savings Club is a reward program designed to continuously thank you for doing business with us and to make it easier to grow your practice. Through the SNAP Up The Savings Club, you can earn valuable IDEXX Points on your everyday purchases. Each IDEXX Point is worth one dollar toward the purchase of any IDEXX product or service, and the points add up fast. The SNAP Up The Savings Club includes:

    • Volume rewards on the SNAP® 4Dx® Test—Low SNAP 4Dx Test pricing after volume rewards.
    • Unlimited rebates when you purchase the SNAP® family of products—IDEXX Points rebates for qualifying SNAP family test purchases throughout the program year ($2.00 for SNAP® Feline Triple® Test [15- or 30-count boxes], $1.00 for SNAP® cPL™ Test and $1.00 for SNAP® Giardia Test).
    • Easy IDEXX Points redemption—Just call 1-800-248-2483.

    Additionally, SNAP Up The Savings Club members will receive volume-based discounts on their SNAP 4Dx Test purchases. The more SNAP 4Dx Tests you purchase, the more you save:

  2. How do we enroll in the SNAP Up The Savings Club?

    You are automatically enrolled when you buy three boxes of the SNAP® 4Dx® Test from November 2010–March 31, 2011. To be eligible for enrollment, you must order the largest boxes of the SNAP 4Dx Test available.

  3. Do we have to reenroll every year?

    Yes, when your practice enrolls, you are enrolled only until the end of that year’s program period.

  4. Can we earn IDEXX Points on our enrollment purchases?

    Yes, your SNAP® 4Dx® Test purchases are retroactive to the beginning of the program period. However, SNAP® Feline Triple® Test, SNAP® cPL™ Test and SNAP Giardia® Test purchases prior to enrollment will not be counted in the rebate calculation.

  5. Do we need to complete any paperwork to enroll in the SNAP Up The Savings Club?

    No, we will track your SNAP test purchases and will automatically enroll your practice in the program when the qualifying tests have been purchased.

Cornerstone™ Referral Program Questions and Answers 

  1. How do I earn points through the Cornerstone™ Referral Program?

    It’s simple! Send us a colleague who you think would benefit from switching to the Cornerstone™ Practice Management System, and if they become a Cornerstone customer within 2 years of your referral, you will earn 500 IDEXX Points.

  2. Is there any limit to number of points I can earn through the program?

    The sky is the limit! You can earn as many points as you want to through the referral program. It’s all dependent on how many colleagues you refer.

  3. Are there any program rules?

    Just one rule—the person you refer must become a Cornerstone customer within 2 years of your referral.

  4. Are the points the same as those I can earn in other IDEXX Points programs?

    Yes, they are the same IDEXX Points, worth $1 toward any IDEXX product or service.

IDEXX Points Terms and Conditions  

  1. What are the IDEXX Points Terms and Conditions?

    IDEXX Points-earning programs run on varying schedules. IDEXX will deposit points (based on your qualified activities) to your IDEXX Points account at the end of each program’s point-earning period. IDEXX will provide quarterly statements to you that summarize your purchases, redemptions and IDEXX Points balance for any quarter in which your IDEXX Points account is active.

    IDEXX Points expire annually on November 30, two years after the points were earned. For example, points earned on February 20, 2009, will expire on November 30, 2011. (However, IDEXX Points earned in December will expire one year and 11 months after they were earned.) Points will be redeemed or expired in the order they were earned. If your practice has not made IDEXX purchases in a 12-month period, all points will expire and the IDEXX Points account will be closed.

    IDEXX Points will be calculated after discounts from other programs sponsored by IDEXX or its distributors have been applied. You will not be able to earn or use points if you are delinquent with any IDEXX affiliate, and IDEXX reserves the right to apply your points toward a delinquency. In order to earn IDEXX Points through the Real-Time Care Protocols program, you must leave your IDEXX VetLab® Station and IDEXX SmartService™ Solutions on and connected at all times. To activate IDEXX SmartService Solutions, please call 1-800-695-2877, option 4. IDEXX is not responsible for paying on Real-Time Care Protocols activity that takes place while your IDEXX VetLab Station or IDEXX SmartService Solutions is turned off or not connected properly.

    All test results associated with a protocol must appear in a patient’s results report to receive IDEXX Points. Currently, chemistry profiles and Urine P:C Ratio cannot be run simultaneously on the Catalyst Dx® Chemistry Analyzer. You will need to run the chemistry profile first and then add the Urine P:C Ratio to the patient’s existing lab run for the chemistry profile using the Add Test feature on your IDEXX VetLab® Station. Also, you must use this feature to manually enter SNAP® test results that were not obtained using the SNAPshot Dx® Analyzer or SNAP® Reader. For more information on the Add Test feature, see the Real-Time Care Protocols FAQs tab.

    You must purchase qualifying products and services from IDEXX or an authorized IDEXX distributor.

    IDEXX will track your activities by shipping address. If you own multiple practices, you must provide all practice addresses to IDEXX at the time of enrollment to receive credit for those locations. If practices are linked in this manner, they will have one group account and any practice in the group can redeem the group’s earned IDEXX Points. IDEXX is not responsible for mediating any disputes regarding point ownership or redemptions among related practices. You must provide any change of address to IDEXX at the time of change. Please call IDEXX Customer Support at 1-800-248-2483 in order to link your practices.

    IDEXX Points are owned and held by practices and not by individuals. Purchased products and services must be consumed by your practice(s) and may not be sold or otherwise transferred to any other practice except in conjunction with a change in ownership of the practice. If a point balance is being transferred as part of an ownership change, authorized representatives of both the seller and the buyer must notify IDEXX within 30 days of the ownership change.

    IDEXX Points are not redeemable for cash.

    IDEXX may, from time to time, offer other promotional or discount programs that may not be used in conjunction with this program. This program is only available in the U.S. and Canada. Corporate accounts and distributors may not be eligible to earn IDEXX Points or participate in IDEXX Points-earning programs. IDEXX reserves the right to determine eligibility in any IDEXX Points-earning program. Contact your IDEXX representative for more details on program availability.

    Purchases made with IDEXX Points include standard shipping and are subject to any applicable sales tax. Purchases made using IDEXX Points will not be included toward minimum purchase requirements in the Advanced Lab Protocols point-earning structure.

    IDEXX reserves the right to modify or end this program or your participation in this program at any time. Continuing participation in IDEXX Points-earning opportunities confirms your acceptance of the current Terms and Conditions posted at idexx.ca/points.