Billing and Product Support
IDEXX is committed to making it easier for you to do business with us.
Online billing now available for Canadian customers
For your convenience, the IDEXX Invoice Gateway provides online access to your practice's invoices and statements 24 hours a day, 365 days a year. You can view a copy of any invoice, sort invoices by key criteria, search for invoices, download data into your accounting package, print invoices and pay bills online, including paying by direct debit.
Enrollment is free - just click the Enroll link below.
Statements by email or fax
You may choose to receive your invoices and monthly statements either by email or fax.
Go to idexx.com/statementform, and select the format you prefer. If you choose email, your selection will take effect as soon as you click the link provided in the authentication email. If you choose fax, your selection will take effect the next business day.
Payment addresses
Please send your payments to the applicable address below.
| Canadian customers IDEXX Laboratories Canada LP c/o TH1041 PO Box 4283, Station A Toronto, ON M5W 5M6 |
Billing questions
If you have questions about invoices or monthly billing statements, please refer to the sample invoices, sample statements and frequently asked questions (FAQs) linked below, or call a customer service representative at the appropriate telephone number below.
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