VITA-TECH’s commitment to quality assures accurate and consistent veterinary diagnostic testing results.

VITA-TECH’s programs are supported by an evolving custom designed Laboratory Information System (LIS). By utilizing modern workflow techniques, leading software, sophisticated analyzers interfaced with the LIS and specialized capabilities such as sample barcode labeling and reading, the LIS supports efficiency, fast turnaround, and accuracy of data. Highly trained technicians review and verify all results before release to customers via fax, email, and the web. Exclusive in-house Clinical Pathologists, Microbiologists and Parasitologists provide consultation on results interpretation.

Internal Quality Assurance programs include:

• Monitoring of results with multilevel QC materials and calibration of equipment with certified or manufacturer reference material.
• Manual review of all differential and platelet counts.
• Automated identification, sensitivity and MIC testing in Microbiology.
• Scheduled QMS audits.
• Logging and auditing on all customer generated issues.
• Customer focused company policies.
• Comprehensive staff training sessions.
• Customer Relationship Management System.
• Quality Policy Manual, Quality System Procedures and Standard Operating Procedures.

External Quality Assurance programs and accreditations include:

• American Association of Blood Banks (AABB)
• Canadian Food Inspection Agency (CFIA) External Proficiency Panel
• CFIA Scrapie Resistance Gene
• Canadian Pari-Mutuel Agency (CPMA)
• College of American Pathologists (CAP)
• ISO 9001:2000 Quality Management System
• New York State Department of Health (NYSDH)
• Orthopedic Foundation for Animals (OFA) Canine Thyroid Registry
• Society for Comparative Endocrinology Quality Assurance Program (SCE-EQUAS)
• USDA, APHIS (Animal and Plant Health Inspection Service) Scrapie Eradication
• Veterinary Laboratory Association Quality Assurance Program (VLA)

For more information on VITA-TECH Quality Assurance policies and procedures, please contact Fred Wong, Quality Assurance Officer.